Optimizing Patient Lifecycle Journeys & Product Adoption

HEALTHCARE | Matrix Medical Network

The strategy for this premiere B2B2C healthcare solutions provider was to improve the member journey of those utilizing telehealth & at-home wellness services, save healthcare company resources, and optimize healthcare professionals time with SMS and email campaign during the COVID-19 pandemic.

• Services Provided: Email, SMS Text, User Experience Process Flow, Reporting

Optimizing Clinicians Time and Older Adults’ Health

Engineered and executed data-driven lifecycle campaigns (Email/SMS) to optimize the patient onboarding user experience (UX) to accelerate wellness visit completions for enterprise healthcare insurance partners, directly driving growth in client revenue and patient retention.